A look into the perspective of Operation Management in the context of Essay

A look into the perspective of Operation Management in the context of a Bank Call Centre - Essay Example Thus, the relationships and observations are considered to be independent of the theories used to explain them and can hence be studied, manipulated at will, and controlled as needed by the researcher. Another major characteristic of rationalist research is the goal of determining the distributions of a set of pre-specified variables in the population or verifying a set of pre-specified relationships. The main focal pint is to primarily considering the rationalist methods of modeling by equations, laboratory experiments, and statistical survey analysis in making comparisons to case research. Note that the division here does not parallel a frequently-used one of dividing operations management research between so-called 'theoretical' a misnomer, since all these paradigms can be theoretical and 'empirical' methods. Typical equation-modeling research would include variants of the economic order quantity formulation as well as production-inventory system simulations. Statistical survey research is currently being used in quality management, supply chain, and technology management investigations, among many others. Rationalist research methods also have their draw-b... First, obtaining valid empirical generalizations depends to a large extent on the use of sampling procedures that are rigorous, representative of a well-specified population, and provides a source of information concerning the constructs to be measured. Yet, despite the importance of employing rigorous sampling criteria for generalizability of the findings, the great majority of quantitative studies based on sampling appear to use samples of convenience or opportunity. A call center is a service network in which agents provide telephone-based services. Customers that seek these services are delayed in tele-queues. The attempt summarizes an analysis of a unique operation management record of call center operations. The data comprise a complete operational history of a small banking call center such as UTI, call by call, over a full year. Telephone call centers allow groups of agents to serve customers remotely, via the telephone. They have become a primary contact point between customers and their service providers and, as such, play an increasingly significant role in more developed economies. For example, it is estimated that call centers handle more than 78% of all business interactions and that they employ more than 2.5 million people. While call centers are technology-intensive operations, often 70% or more of their operating costs are devoted to human resources, and to minimize costs their managers carefully track and seek to maximize agent utilization. Well-run call centers adhere to a sharply-defined balance between agent efficiency and service quality, and to do so, they use queuing-theoretic models. The UTI center provides several types of services: information for current and prospective customers,

What are the motivations for migrationTo what extent has it become a Coursework

What are the motivations for migrationTo what extent has it become a social and economic issue - Coursework Example Migration simply refers to moving from one’s permanent residence or locality to some other area or region for permanent or long-term basis in order to lead a settled life in the new region and for establishing one’s socioeconomic activities as well. Hence, migration is viewed to be permanent change in residence. Migration involves the detachment from the organisation of activities at one place and the movement of the total round of activities to another. The contemporary age is vehemently declared as the age of technological revolution that has introduced rapid alterations in all aspects of everyday human life. These technological changes have also turned travelling very fast, swift and easier one; as a result, people proceed to pole-apart countries and states of the world in the pursuit of obtaining higher education, medical treatment, and business and job prospects. Since advanced and prosperous countries contain all these facilities to a great extent, these areas ser ve as dreamland for the inhabitants of backward zones of the globe. Consequently, an overwhelming proportion of the migration is generally made from the third world to the advanced countries including the USA, Canada, Europe and Australia. History of Migration: Although it is a reality beyond suspicion that migration has witnessed significant boost during the contemporary era because of scientific advancements and inventions, yet it cannot not be viewed as the product of modern age. On the contrary, human history is replete with countless examples of people’s individual and collective moving from one place to the other on permanent foundations. The Prophets also migrated from their native land to some other in order to avoid their persecution at the hands of infidels. The Latin Americans and American islanders proceeded to North America for their financial uplift. The Armenian Christians also migrated from Turkey to the eastern European states before and during WWI to evade t he Turkish cruelties. In addition, the Jews also left their homes and workplaces in the Nazi Germany as they had been being persecuted under Adolf Hitler. Furthermore, hundreds of thousands of Muslims, Hindus and Sikhs migrated from one part of former united India to the other to join their community at the eve of the partition of India held in August 1947. Partition of India put the lives of conflicting sects at stake, and Hindus and Muslims flew to newly established states of India and Pakistan respectively, during the course of which hundreds of them lost their lives, while girls and women were raped and molested.† (1999, p.651) Major Reasons behind getting migrated: Religious reasons: It has aptly been observed that the individuals belonging to all parts and regions of the globe at large have got involved into migration; several reasons have played their role in forcing humans to leave their permanent dwelling for good. Religious factors play dominant role in the migration process. Thus, it was actually religious belief that forced the holy personalities including Abraham, Jacob, Moses, Mary, Jesus, Muhammad (peace be upon them all) to leave their native lands forever and settle down to some peaceful and more favourable place. In addition, saints, pious men and even followers of some specific faith had migrated from their homes in order to save their life, honour and assets. Ethno-Racial Factors: Race and ethnicity of the people is also among the major factors behind migration. Several states of the USA display least tolerance for the black, white and other races, which force the people move to some place where their racial group is in majority. Colonial era also displays the examples of migration, when the Jews migrated from Russia during nineteenth and twentieth centuries from Europe to America and Asia. The Africans got involved into forced and involuntary migration during the Europeans’ scramble for Africa. The White Anglo Saxon Population (WASP) vehemently discourages the